Call Centers

Call Centers: America’s Sweatshops. “Customer Service Representative, Technical Support Analyst, Help Desk specialist, no experience necessary. That’s what Lisa saw as she skimmed over the want ads for technical support jobs. She was working her way through college, not enough experience to take a job as a Database Administrator yet. Getting her feet wet in the tech field, that’s what she was looking for. What she found however was something completely different. Below you’ll read some statements from former and current Call Center employees, and a few statistics about the industry.” [kuro5hin.org]

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